Terms and Privacy Policy

Availability, Pricing and Payment

Harney Fine Teas Ltd endeavors to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

Unless expressly advised otherwise, all prices will be displayed in New Zealand dollars and inclusive of GST. Products and their prices are subject to change without notice at any time.

Pricing displayed is RRP, wholesale pricing is not displayed online.


We will endeavor to dispatch your order within 1 business day once we have confirmed that we have accepted your order and received the full amount due to be paid for that order.

Delivery addresses must be within New Zealand and we do not deliver to PO Box or Private Bag addresses.

Additional delivery timeframes will be applicable for Rural Delivery.

We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Where you believe that incorrect products have been delivered, you must contact us with any such claim within 7 days of delivery and provide us with a reasonable opportunity to investigate that claim.

Returns and Refunds

You must contact us within 7 days of delivery of your order to advise of issues and request a refund.

Products must be returned unused and the packaging in new condition to:

Harney Fine Teas,
Unit 1/10 Loft Place,
Kumeu, Auckland

Intellectual Property, Copyright & Trademark

All content and Intellectual Property, Copyright and Trademarks on this website are either owned or licensed by us, therefore you may not in any form or by any means without prior written consent:

    • •Adapt, reproduce, store, transmit ,download, copy, re-sell, distribute, print, exploit, display, perform, publish, license, transfer or create derivative works from any part of this website; or
    • •Commercialize any content, products, images or information, obtained from any part of this website.



We are committed to upholding the obligations specified in the Privacy Act 1993 and therefore the information that is collected by us is ONLY that which has been supplied knowingly and willingly by you in order to either; receive/request information, to disclose information, to verify your identity or to order products.

We will not release your personal information to third parties, except to comply with applicable legal/regulatory processes or as and when required to complete the order payment and fulfillment process (e.g. DPS, Banks, Credit Agencies and Couriers)

We will not SELL your personal information to third parties.

We may send you information, emails or newsletters from time to time that we believe are of interest to you, and you may request by email to be removed from any such mailing list at any time.

We will provide you with the ability to update your personal information online and at any time, it is therefore your responsibility to ensure that this is kept up to date, accurate and confidential at all times.


We do not accept responsibility for any loss, injury or damage, however caused (including negligence), which you may directly or indirectly suffer in connection with your use of this website, nor do we accept any responsibility for any such loss arising out of your use or reliance on information or images contained on this website.

This disclaimer however does not attempt or aim to prohibit liability in relation to any term implied by New Zealand law which cannot lawfully be excluded.